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Frequently Asked Questions

1. How do I enrol?

Make an appointment by calling 020 8843 7921 or email info@racc.ac.ukand come to an enrolment/advice and guidance session at the college.

 

2. How do I pay my fees? 

You pay your fees when you arrive at the college to enrol. If fees are over £150 and you have a UK bank account, you can pay in instalments (a £15 administration fee will be charged). The last instalment must be made 6 weeks before the end of the course in order to guarantee payment is made in full.

 

3. How do I get a VISA (non-EU students) ? 

For current visa requirements, please refer to the quick guide on the UK Border Agency website http://www.ukba.homeoffice.gov.uk/visas-immigration/studying/quick-guide/ 

 

If you need a visa to study, please email your request to international@racc.ac.uk

 

4. How do I find my level of English?

You will be asked to attend an online computer assessment when you arrive at the college. This includes a written test, followed by an interview with a teacher.

 

5. How many students are there in a class?

The maximum class size is 20. The average class size is 16. Some specialist classes may be smaller.

 

6. Can I use the college e-mail/internet?

Yes, all students have free use of the college computers in the Learning Resource Centre (LRC).

 

7. Who can help me at college if I have any questions?

Ask your course tutor first, as she/he may be able to help you. You can also speak to a member of our admissions team on Reception.

 

If you are interested in course information, speak to a member of our Information, Advice & Guidance (IAG) team or make an appointment to speak to someone at an advice & guidance session. (Add telephone no.)

 

Reception also keep a folder with useful information on local services.

 

8. Can I join at any time?

If there are places, you may still be able to join a course after it has started. However, we do not recommend joining a course within the last few weeks.

 

9. Can I combine English with other courses?

If you are on a student visa, there may be restrictions on combining courses. Refer to http://www.ukba.homeoffice.gov.uk/visas-immigration/studying/ for current guidelines.

 

The college offers a wide range of courses in other subjects, although some are only suitable for students with an advanced level of English. Speak to one of our advisors, or look on our website for details of all our courses.

 

10. Can you arrange accommodation?

We do not offer accommodation on site but can offer some assistance. Please refer to the section “Help with accommodation” for useful information on finding accommodation.


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Learner Handbook 2016-17


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